Open Volunteer Positions

Chair

To apply for any of the following positions, contact our Chair, or stop by one of our monthly planning meetings to volunteer in person!

Secretary

To apply for any of the following positions, contact our Secretary, or stop by one of our monthly planning meetings to volunteer in person!

Business

To apply for any of the following positions, contact our Business Department, or stop by one of our monthly planning meetings to volunteer in person!

Fundraising Coordinator

Convention Services

To apply for any of the following positions, contact our Convention Services Department, or stop by one of our monthly planning meetings to volunteer in person!

Tier 1 Helpdesk Staff

• Utilizes flowcharts and troubleshooting guides to assist users
• First point of contact for people seeking help with a wide range needs/questions and escalates to appreciate Tier 2 team for issues that are not resolved
• No experience necessary all training provided 
• Reports to: Tier 1 Helpdesk Lead
• Number of open positions
  • Needed: 6
  • Max: “The more the merrier” 
• Commitment (projected): 
  • During Event: Works assigned shift(s), goal of 4 hours/day
  • Pre-event: 2-3 training sessions and optional concom meetings

Tier 1 Helpdesk Lead

• Provides leadership for the Tier 1 Helpdesk team
• Has a basic aptitude for computer based systems
• Primary point of contact (pre-event) for the their team
• Assists IT Manager with team scheduling and training
• Limited experience needed and training provided
• Reports to: IT & Safety Manager
• Number of open positions
  • Needed: 1
  • Max: 2 
• Commitment (projected):
  • During Event: On-call for 4 to 8 hours/day during the convention
  • Pre-event: 1-3 Meetings a month and 1-2 hours a week (mostly correspondence)

Tier 2 Helpdesk – Airmeet

• Utilizes flowcharts and troubleshooting guides to assist users
• Has experience and technical aptitude with Airmeet (after hire) 
• Second point of contact for people seeking help with a wide range help with the airmeet platform and escalates to tier 3 team for issues that are not resolved
• No experience necessary all training provided 
• Reports to: Online Platform Manager
• Number of open positions
  • Needed: 4
  • Max: “The more the merrier” 
• Commitment (projected): 
  • During Event: Works assigned shift(s), goal of 4 hours/day
  • Pre-event: 2-3 training sessions and optional concom meetings

Tier 2 Helpdesk – Conduct (aka Security)

• Take initial reports of misconduct and/or inappropriate behavior during the convention
• Float in public areas of the convention looking for disruptive or inappropriate behavior
• Escalate reports of harassment, discrimiation and/or froud
• Conducts basic interviews and follow-up on reports with staff and attendees as assigned
• No experience necessary, all training provided, preferred Norwescon Security, Dispatch and/or Office experience with good interpersonal and communication skills.
• Reports to: Tier 3 Helpdesk – Reports/Conduct (aka Security Supervisor)
• Number of open positions
  • Needed: 4
  • Max: “The more the merrier” 
• Commitment (projected): 
  • During Event: Works assigned shift(s), goal of 4 hours/day
  • Pre-event: 2-3 training sessions and optional concom meetings

Tier 2 Helpdesk – Conduct Lead (aka Security)

• Performs all the duties of Tier 2 Helpdesk – Conduct (aka Security) during the event
• Assists with pre-convention organization and team scheduling
• Assists with creation of documentation and flowcharts related to the team 
• No experience necessary, all training provided, preferred Norwescon Security, Dispatch and/or Office experience with good interpersonal and communication skills.
• Reports to: IT & Safety Manager
• Number of open positions
  • Needed: 1
  • Max: 1 
• Commitment (projected): 
  • During Event: Works assigned shift(s), goal of 4 hours/day
  • Pre-event: 1-3 Meetings a month and 1-2 hours a week (mostly correspondence), concom meetings recommended

Tier 3 Helpdesk – Conduct (aka Security Supervisor)

• Acts a supervisor for the ‘Tier 2 Helpdesk – Reports/Conduct’ team
• Follows up on assigned reports of harassment, discrimiation and/or fraud
• Conducts interviews and completes investigatory reports related to reports of harassment, discrimiation and/or fraud
• Reports to: Tier 3 Helpdesk – Conduct Lead
• Preferred Norwescon Security and/or Office Supervisor experience with good interpersonal and communication skills.
• Number of open positions
  • Needed: 2
  • Max: 4 
• Commitment (projected): 
  • During Event: Would be on-call for either up to 8 hours
  • Pre-event: 2-3 training sessions and optional concom meetings

Tier 3 Helpdesk – Conduct Lead (aka Security Supervisor)

• Performs all the duties of Tier 3 Helpdesk – Conduct (aka Security) during the event
• Assists with pre-convention organization and team scheduling
• Assists with creation of documentation and flowcharts related to the team 
• No experience necessary, all training provided, preferred Norwescon Security, Dispatch and/or Office experience with good interpersonal and communication skills.
• Reports to: IT & Safety Manager
• Number of open positions
  • Needed: 1
  • Max: 1 
• Commitment (projected): 
  • During Event: Works assigned shift(s), goal of 4 hours/day
  • Pre-event:1-3 Meetings a month and 1-2 hours a week (mostly correspondence), concom meetings recommended

Member Services

To apply for any of the following positions, contact our Member Services Department, or stop by one of our monthly planning meetings to volunteer in person!

Personnel

To apply for any of the following positions, contact our Personnel Department, or stop by one of our monthly planning meetings to volunteer in person!

Programming

To apply for any of the following positions, contact our Programming department, or stop by one of our monthly planning meetings to volunteer in person!

Content Hosts/Room Hosts

Norwescon will be using the Airmeet platform; extensive training will be provided. Hosts will chat with presenters before events, give feedback (tips on lighting, awkward camera placement, weird background noise or objects, etc.), help sort out any questions that arise (with assistance from tech folks, if needed), and make sure everybody is comfortable and ready to present. Monitor/moderate chat and enforce audience rules complete with the ability to eject audience members.

Publications

To apply for any of the following positions, contact our Publications department, or stop by one of our monthly planning meetings to volunteer in person!

Editor

Requirements: Excellent written communication skills. Availability throughout the con year, and commitment to turn items around within a tight time frame. Edits Publications materials according to the rules in the Norwescon Style Guide including (but not limited to) items for the eNewsletters, the Post Con Report, the Pocket Program Book, the Souvenir Program Book, the website, posters, flyers, bookmarks, print ads, social media and press releases. It is not necessary for you to attend the convention meetings (or even the convention) with this position.

Graphic Designer

Requirements: Access to and proficiency in the use of Photoshop, InDesign, Illustrator, or other graphic design software. Create, organize, edit, and publish design elements for the current and future convention year. Design and produce fliers, bookmarks, poster, program books, banners, signs, advertisements and other media for print, web, and presentation materials. Design graphics and layout for other media, such as the website, registration website, eNewsletter, and pocket program as needed. Communicate with printer as needed, including delivery of final product.

Social Media Lead

Oversees and leads the social media outreach strategy and campaigns. Delivers updates as requested to the convention’s social communities including (but not limited to) Facebook, Twitter, Instagram, Pinterest, YouTube, and other social media outlets, along with coordinating with the website team. May be asked to edit Publication materials according to the rules in the Norwescon Style Guide for rush items. Monitors social media sites and the wider web for direct or indirect mentions of Norwescon and replies or alerts necessary parties as required.

Social Media Assistants

Works with the Social Media Lead to delivers update as requested to the convention’s social communities including (but not limited to) Facebook, Twitter, Instagram, Pinterest, YouTube, and other social media outlets. Monitors social media sites and the wider web for direct or indirect mentions of Norwescon and replies or alerts necessary parties as required.

Staff Writer

Requirements: Excellent written communication skills. Availability throughout the con year, and commitment to turn items around within a tight time frame. Creates content for newsletter, website, and social media announcements based on source material or ideas provided by others. Source material may be in varying states of completion when accepted. It is not necessary for you to attend the convention meetings (or even the convention) with this position.

Webmaster

Oversees the convention website, updating design and content as required. Requires WordPress CMS administration knowledge. May need to create content or edit provided content; strong writing and editing skills preferred. May need to create occasional design elements for the website; some design background appreciated but not required. Also responsible for Dreamhost account management.

Webmaster Second

Assist the Webmaster with website updates and redesign planning and implementation. The ideal volunteer would have interest in learning enough to take over as webmaster in the future.

Special Events

To apply for any of the following positions, contact our Special Events department, or stop by one of our monthly planning meetings to volunteer in person!

Active Events and Games Positions

Fannish Feud Host

Games Scheduling

Game Hosts

• Board and card games using Tabletopia
• Party games using Jackbox Games
• Role playing games

Games Info Desk

Scavenger Hunt Coordinator

Single Pattern Contest Judges

Productions Positions

Burlesque Front House Manager

Manages the area where the audience views the performance. In terms of online performance, the Front of House Manager will moderate chat and enforce audience rules complete with the ability to eject audience members.

Burlesque Stage Manager

Coordinates with show director and maintains the smooth running of the show by helping to solve problems as they arise for performers and technical staff.

Concerts Scheduler

Works with the concert director and musicians to determine the schedule of the concerts for the convention.

Concerts PR

Create advertising campaigns and help get the word out.